How can I view an available home?

It's easy! You can view our available properties any day of the week, Monday through Sunday, from 8 a.m. to 9 p.m. Simply visit our homepage to browse listings and schedule a viewing at a time that works best for you.

Our data shows that most people prefer to view properties after work or on weekends. That’s why we’ve partnered with Tenant Turner to offer automated Self-Service Showings, allowing you to tour homes at your convenience.

Do you accept Section 8?

Yes, some of our properties do accept Section 8. To confirm if the property you're interested in qualifies, please call us at (314) 329-0441. Keep in mind, you must be approved by Section 8 for that specific property. 

Do you charge an application fee?

Yes, we do! There is a $50 base application fee, and up to 2 people can be included on a single application—no need for each person to submit separately. If you have any questions, feel free to call us at (314) 329-0441! 

Review Your Lease

We've made a concerted effort to clearly outline each party’s responsibilities in your signed lease. As a legally binding contract, the terms are enforceable by law. If you have any questions about the provisions in your lease, don’t hesitate to reach out to us. 

When is rent due?

Rent is due on the first of each month. We highly recommend signing up for a Resident Web Portal account and setting up Auto Payments. This convenient electronic option saves you time, helps avoid late fees, and ensures your rent is paid on time every month.

The property owner has obligations that depend on your timely rental payments, so it’s crucial that rent is paid on time. If your rent is late, a late fee will be applied. If you're unable to make the payment by the first of the month, please contact your property manager immediately to let them know when payment can be expected. Make payments as soon as possible to reduce any outstanding balance and avoid legal action.

Renter’s Insurance

Renter’s insurance is required for all residents throughout the entire lease term. While the property owner’s insurance covers the residence itself, it does not protect your personal belongings. Renter’s insurance ensures your possessions are covered.

How do I pay my rent?

We offer several convenient ways to pay. The easiest option is through the Resident Web Portal, where you can use a checking, savings, credit, or debit account. You can even set up automatic payments to ensure your rent is always on time. Please note, credit card payments incur a 2.75% convenience fee.

If you prefer to pay in cash, we have multiple locations that accept payments through CashPay. However, we do not accept cash in our office.

For any questions about rent payments, please contact property management at (314) 329-0441.

How do I set up my utilities?

Residents are responsible for their own electricity, gas, water, and trash services. Additionally, a monthly sewer charge will be applied at current rates, which will be added to your monthly bills. Here are some helpful numbers to get you started! 

Ameren (Electric) (800) 552-7583

Missouri American Water (866) 430-0820

Spire (Gas) (800) 887-4173 / (800) 582-1234

Republic (trash) (636) 947-5959

How do I create a maintenance ticket?

We’ve partnered with Buildium to make it easy for you to schedule maintenance. Click HERE to log in and create or follow up on a maintenance ticket. Please include photos with your maintenance request to help us accurately assess the issue. 

What if I have a maintenance issue after hours?

We are available for maintenance emergencies after hours. However, please only call if the situation is a TRUE EMERGENCY. To reach our emergency maintenance line, call (757) 403-7400. 

• In case of a fire, call 911 and request assistance.
• In case of a burglary, prowler, or trespasser, call 911 and request assistance.
• In case of a power, water, sewer, or gas issue, call the appropriate utility company.

Maintenance Emergency Definition:

We classify any maintenance issue that poses an immediate or substantial threat to a person or property as an emergency. If you experience an emergency after office hours, please report it immediately to the on-call maintenance department.

Determining whether a maintenance issue qualifies as an emergency can sometimes be challenging. This guideline aims to assist you in making that decision. While it doesn’t cover every possible situation, we encourage you to use your best judgment when contacting staff after hours. For non-emergency issues during regular business hours, please reach out to the manager:

Guidelines for Emergency Maintenance:

HVAC

Most heating and cooling issues can be solved by changing the filter and the batteries in the thermostat. Heat – If the exterior temperature is less than 40 degrees, please treat no heat as an emergency. Otherwise, no heat calls will be dealt with during normal business hours. Air Conditioning – If the temperature outside is greater than 85 degrees, please treat this as an emergency. Otherwise, no air conditioning calls will be dealt with during normal business hours. Please turn off the unit to allow time for the system to cool down (unfreeze lines) prior to the arrival of maintenance.

Toilet

Upon submitting your maintenance request, turn off the water shut-off valve behind the toilet to prevent further overflow or flooding. This is an emergency only when the clogged toilet is the only toilet in the home and you have made every effort to clear the stoppage.

Broken Doorknob, Lock, or Window

Your safety is our highest priority. If a broken exterior doorknob, lock, or window prevents you from securing your property, when possible, take temporary measures until you can contact us during business hours. If it is not possible to temporarily secure the property please notify after-hours maintenance.

Lockouts

Rent Saint Louis LLC is not responsible for furnishing keys to residents who have locked themselves out of their homes. This will not be considered an emergency. It is the resident’s responsibility and obligation to call a locksmith to replace the locks and to ensure that we are given a copy of the new key.

No Electricity

In the event power is lost in the entire home, you should take the following actions: 1) Check with your local provider to confirm there is not a disruption to your service; 2) Evaluate the circuit breaker/fuse panel and reset; 3) Contact us if neither of these fixes the problem. Partial Electrical Outages DO NOT constitute an emergency and will be addressed in a timely manner during normal business hours. If an outlet begins to smoke or it smells like something is burning, turn off the circuit breaker and contact us immediately. Leave the circuit breaker off until our maintenance professional arrive.

Broken Pipe

This will always be considered a maintenance emergency. Turn off the water valve that is associated with the broken pipe or the water main until our maintenance professional arrives. Do everything within your reasonable power to contain the leak to prevent flood damage.

No Hot Water

This constitutes an emergency only if there has been no hot water for a period greater than 12 hours.

Gas Odor

Please make sure to contact your gas provider (Spire (800) 807-4173) immediately. The smell of gas should be treated as an emergency. If you suspect a gas leak, turn off any gas sources and objects (appliances or mechanicals). The shut-off handle can be found on the supply line, which is generally located behind the appliance. Please provide us with an update on Spire’s findings.

The Following DO NOT Constitute a Maintenance Emergency:

Missed Appointments and Neglect

Residents are responsible for any repairs found to have been caused by a resident’s misuse or neglect. Residents will also be held responsible for any service call appointment for which the resident fails to show.

Please note the residents are responsible for personal items. It is your responsibility to remove items from problem areas or areas around which a technician will be working. Rent Saint Louis LLC and our maintenance professionals will not be held responsible for items damaged as a result of a maintenance issue or repair. Additionally, the Owners property insurance will not cover your personal items as a result of a maintenance issue, broken pipe, fire, flood, tornado, etc. You should have renter’s insurance to cover your personal property.

Although your request may constitute an emergency, Rent Saint Louis LLC reserves the right to postpone or reschedule repair due to acts of God, forces of nature, emergency closures for safety, or any other act beyond our control. Rent Saint Louis LLC will not reimburse residents who do not follow these guidelines and call outside vendors for repairs, nor will residents be reimbursed for hotel expenses.

We are here to maintain all homes in a safe and habitable condition, and to service you and your needs as efficiently as possible. We appreciate your compliance with these guidelines.

Periodic Inspections

It is our job to help preserve the Owner’s assets by addressing any safety issues, maintenance, and repairs. This often necessitates a property inspection which involves a visit to the property and a thorough walk-through of the interior and exterior of the home. We will contact you to schedule such a visit.

REMEMBER

The property owner expects you to return the residence in the same condition in which you received it. In many cases, properties are returned to us in even better condition. We appreciate your tenancy and cooperation and look forward to building a successful working relationship with you.